Shipping and delivery

Shipping and delivery

Where we deliver

We deliver to destinations supported by our checkout. Available services, shipping charges and any published delivery estimate are shown before payment. A destination being listed does not imply that every address or shipping service is available.

Order processing

Our standard processing target is one business day after payment and order details are confirmed, excluding weekends and public holidays. Processing time is separate from transit time. Pre-orders or items with a different dispatch schedule will show that schedule before purchase. If we cannot meet the stated dispatch timeframe, we will contact you with available options, including cancellation and refund where applicable.

Transit and tracking

Transit estimates depend on destination and service and begin after dispatch. We do not promise a universal delivery period. We will send dispatch confirmation and a tracking link when the chosen service supports tracking. Tracking updates may appear after the carrier’s first scan.

Customs processing, weather and carrier disruptions can affect delivery. Contact us if your parcel passes the communicated delivery estimate. We will investigate and offer a remedy required by your order terms or applicable law; a carrier delay does not remove your consumer rights.

Shipping fees, taxes and import charges

Shipping charges and taxes collected by vollair are shown at checkout. Free delivery applies only when expressly displayed for your order. Cross-border orders may attract destination-country taxes, duties or carrier clearance fees. Where checkout expressly confirms duties and taxes are prepaid, the stated charges are included. Otherwise, any additional charges and responsibility must be disclosed for the applicable destination before purchase. Contact us if the treatment of your order is unclear.

Address details and delivery problems

Please check your address and contact details before ordering. Contact us immediately about corrections; changes may not be possible after dispatch. We will explain any actual additional cost before arranging an address correction or redelivery attributable to incorrect information.

If a parcel is missing, damaged or marked delivered but cannot be located, contact us with your order number. We will help investigate with the carrier. A tracking status alone does not automatically settle responsibility or remove statutory delivery rights. For a confirmed undelivered order, we will arrange an appropriate replacement or refund.

For cancellation and returns, see our return and refund policy. Questions can be sent through our contact form.

Customer service: sport@vollair.com.