Returns and refunds

Returns and refunds

We want you to feel confident about your purchase from vollair. The following voluntary return policy applies in addition to any rights you have under applicable consumer law.

30-day return requests

For a change-of-mind return, contact us within 30 calendar days after delivery. The item must be complete, clean and in the condition needed for resale, with its included cables, accessories and documentation. You may open and reasonably inspect it. Please retain the packaging where possible and pack it securely for return.

Damage caused by use beyond reasonable inspection, missing contents or substantial wear may affect eligibility or the refund amount under this voluntary policy. We will explain any proposed deduction and its basis. We do not charge a standard restocking fee. These conditions do not restrict statutory cancellation or defective-goods rights.

Starting a return

Use our contact form and provide your order number and the item you wish to return. We aim to respond within two business days. We will provide the correct return address and instructions. For voluntary returns, dispatch the item within 14 calendar days after we provide the instructions. Retain your tracking or proof of postage.

Please do not send items to an address printed on the original parcel without checking with us. Requesting instructions does not make any statutory right conditional on our approval.

Return shipping and refunds

For a change-of-mind return, you pay the direct return shipping cost. Under our voluntary policy, separately charged original delivery costs are not normally refunded. Any delivery refund required by law remains available.

If the item is faulty, arrives damaged or is different from what you ordered, contact us promptly. For confirmed issues reported within the 30-day return period, we will arrange a replacement or refund, according to your choice where available and applicable law, and cover reasonable return shipping using our provided method. Additional warranty and statutory remedies remain available after 30 days.

After receiving your return, we aim to inspect it within five business days and initiate an approved refund within a further five business days. Refunds go to the original payment method. Your payment provider may require additional time to display the credit. Mandatory refund deadlines take priority over these operational targets.

Exchanges and cancellation

Contact us before returning an item for exchange. An alternative item must be available; any price difference will be explained before an exchange is arranged. If an exchange cannot be supplied, we will discuss a refund.

Contact us as soon as possible to cancel or change an order. Orders that have not been dispatched can be cancelled for a full refund. If already dispatched, the return procedure applies, without limiting statutory cancellation rights.

Statutory cancellation rights

Where EU or UK distance-selling cancellation rights apply, you may notify us that you wish to cancel within 14 days after delivery, without giving a reason, and return the goods within the applicable subsequent 14-day period. A clear cancellation statement is sufficient; prior approval is not required.

For an eligible statutory cancellation, we reimburse the product price and standard outbound delivery charge, excluding the extra cost of an upgraded delivery method. Refund timing follows applicable law; where permitted, reimbursement may be withheld until we receive the goods or proof of return. You pay direct return costs for a change-of-mind cancellation where properly disclosed before purchase. Any lawful deduction for handling beyond what is necessary to inspect the product will be explained.

This policy does not remove rights concerning faulty, unsafe, misdescribed or undelivered goods.

Customer service: sport@vollair.com.